Student Service Desk Representative

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Position Summary: The Student Services Representative will provide a broad range of information and services to meet student service needs while serving as the first point of contact as a liaison to the student service departments.


  • Serve as the first point of contact for student services to the campus community
  • Provide excellent, accurate, timely, professional, and friendly service to students, faculty, staff, and external customers in handling student service needs by providing information, problem resolution, follow up service, one-stop/complete satisfaction service
  • Versed in a broad range of student support information and service in areas such as admission, registration, course withdrawals, financial aid, financial accounts, and parking permits
  • Screen and schedule appointments for department specialists, advisors, and counselors in the Registrar’s Office, Financial Aid Office, Financial Services, Public Safety Office, and Admission Counselors
  • Provide additional student service assistance for Hub departments by completing tasks as needed and assigned by each department
  • Coordinate information and services with the Events Office and First-year Experience to assist with campus visits for prospective student and recruitment efforts including Summer Orientation and Welcome Week(s)
  • Coordinate scheduled use of Hub Interview Rooms and Hub Conference Rooms
  • Coach students in student service functions that are available to them online
  • Provide notary services for the campus community
  • Manage office supply inventory for The Hub Workroom
  • Maintain the content for the digital signage boards at The Hub
  • Oversee the production of ID cards for students, faculty, and staff.


  • Enjoys working with people—cooperatively and collaboratively
  • Possesses great customer service skills; customer service experience in a college setting preferred.
  • Open to and willing to embrace multi-tasking and cross-training in multiple student service responsibilities
  • Is a problem solver; able to follow through in fully solving student questions/needs
  • Open to a flexible work schedule to meet the needs of the student service desk customer.
  • Possesses basic office skills: computer literate, email and phone experience
  • Bachelor's degree and one to two years related experience


  • Microsoft Excel, Microsoft Word

Required Education: Bachelor's Degree
Required Experience: One to two years related experience
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

The jobs posted here are open to those who are in alignment with our charter, creed, mission statement, and general policies.

Bob Jones University does not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status.  SC Anti-Discrimination Poster

Clery Act Campus Security and Safety Report—In compliance with Federal Public Law 101-542, Title II, "Crime Awareness and Campus Security Act of 1990," Bob Jones University provides campus safety and security information, which is made available to all currently enrolled students, employees, applicants for admission, and prospective employees upon request. https://www.bju.edu/disclosure/clery.pdf

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