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Full-Time

Service Desk Technician

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Position Summary: The Service Desk Technician will provide Tier 2 technology support for BJU, Inc. employees’ computers, applications, printers, and phones and assure users’ needs are addressed. This employee will oversee the scheduling of students and the assigning/completion of their work and will continually seek ways to improve end user experiences with supported technologies.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Provide solutions to user issues with computer hardware, network, printers and software
  • Research and recommend technical solutions to challenges as they arise
  • Maintain documentation about issues and solutions
  • Continually improve user experiences with all supported technologies
  • Oversee the training and daily work of student technicians
  • Communicate in a timely and professional manner
  • Other duties as assigned by supervisor

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to lead others
  • Ability to work with frequent interruptions
  • Ability to take initiative in solving problems
  • Knowledge of operating system platforms such as Windows and Apple
  • Basic knowledge of LAN, hubs, switches and network configuration
  • Some experience in technical computer support
  • Ability to interface with users and discuss issues in language that users will understand
  • Knowledge of computer hardware and software components
  • Working knowledge of basic office and non-standard applications
  • Troubleshooting capabilities
  • Excellent communication skills, written and oral
  • Ability and willingness to learn new technologies

COMPUTER SKILLS: Microsoft Excel, PowerPoint, Word, Lync, OneNote, Outlook

Certificates & Licenses:  Valid Driver’s License

Required Education: High School Graduate or GED
Required Experience: One to two years related experience
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

The jobs posted here are open to those who are in alignment with our charter, creed, mission statement, and general policies.

Bob Jones University does not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status.  SC Anti-Discrimination Poster

Clery Act Campus Security and Safety Report—In compliance with Federal Public Law 101-542, Title II, "Crime Awareness and Campus Security Act of 1990," Bob Jones University provides campus safety and security information, which is made available to all currently enrolled students, employees, applicants for admission, and prospective employees upon request. https://www.bju.edu/disclosure/clery.pdf

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