Position Summary: As the Testing Results Coordinator, you will be responsible for the final step of the testing process—generating and distributing results. You will navigate testing software and create, download, and post reports to be accessed by customers. As well, you will evaluate damage to test materials and communicate with customers about these damages. Other daily office tasks include customer service, data entry, processing incoming testing materials, results interpretation, and preparing test booklets for reuse.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide telephone and electronic customer support
- Review damaged materials returned by customers to determine liability; assign appropriate charges and communicate with involved parties
- Coordinate with billing coordinator regarding outstanding payments that are due
- Submit claims to shipping providers and assist customers with documentation for placing claims themselves
- Update shipment information to record student information for scoring, adding notes about damages or other issues
- Generate score reports according to specified criteria
- General office duties
- Regular computer usage
- Schedule tests, process results, and perform general office duties for onsite testing center and remote online testing
- Inspect and restore test booklets to reusable condition where possible
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Naturally detail-oriented
- Strong typing skills; able to make clear but succinct notes
- Good communication and interpersonal skills
- Ability to sense the mood of the person on the other end of the communication and adapt approach as needed
- Flexible/prone to remain calm under pressure; able to make wise spontaneous decisions
- Willingness to work as a team player, doing whatever task is needed
- Supportive of homeschooling and testing
- Comfortable with technology and good manual dexterity
- Occasionally bend, lift, reach above shoulder, squat or kneel, stand, and walk
- Training or experience in education and/or homeschooling is beneficial.
BJU Press Employment Overview
Required Education: Bachelor's Degree
Required Experience: No prior experience necessary
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