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Full-time

Customer Account Services Analyst

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Position Summary: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused, provides a pleasant work environment, and offers some schedule flexibility. The Customer Account Services Analyst will primarily assist our customers with their accounts. There is opportunity for cross-training and working on projects with the entire Business Office Team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Contact customers who have past due accounts by telephone, email, and mail.
  • Negotiate payment arrangements with customers based on their financial situations.
  • Answer inbound calls and make outbound calls.
  • Answer questions and resolve problems regarding credit cards.
  • Respond to customer inquiries regarding account terms, invoices, credit memos, payments, account statements, and sales tax exemptions.
  • Verify new accounts to determine customer types.
  • Process credit applications and set account credit limits.
  • Communicate effectively with customers and sales team.
  • Assist in productivity improvement.
  • Be flexible to change tasks as needed.
  • Cross-train to assist other team members.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of general office accounting practices
  • Ability to act with propriety and maintain confidentiality of customer and business information
  • Good telephone manners
  • Good verbal and written skills
  • Flexibility to switch tasks when needed
  • Ability to build relationships with other BJU Press departments
  • Ability to work independently when needed
  • Ability to communicate effectively with others
  • Ability to adapt to changes
  • Organizational skills and accuracy with numbers and details
  • Good computer skills, ability to learn cloud-based software programs
  • Experience using Teams preferred but can train
  • Degree may be substituted with experience in working environment with multiple business office functions.

COMPUTER SKILLS:

  • Microsoft Word and Excel

BJU Press Employment Overview

Required Education: Associate's Degree
Required Experience: One to two years related experience
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

The jobs posted here are open to those who are in alignment with our charter, creed, mission statement, and general policies.

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