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Full-Time

IT Support Specialist

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Position Summary:  The IT Support Specialist will serve as the first contact for IT support by answering questions and assisting with technology issues via phone and email. The IT Support Specialist will provide Tier 1 technology support for computers, applications, printers, and phones. This position will escalate unresolved issues to Tier 2 support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Receive inbound calls and emails from faculty, staff, and students
  • Provide Tier 1 technology support
  • Respond quickly and completely to employees’ requests
  • Provide solutions to employee issues with hardware, network, applications, printers, and phones
  • Connect to users’ computers to assist with resolving issues
  • Maintain documentation about problems and solutions
  • Ensure processes and procedures are consistently followed
  • Maintain consistent communication with employees regarding their requests
  • Escalate unresolved issues to Tier 2 support
  • Other duties as assigned by supervisor

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Exhibited knowledge of Windows and Apple operating systems
  • Knowledge of computer system
  • Technical computer support experience
  • Excellent listening skills with ability to understand concerns
  • Ability to effectively manage multiple priorities
  • Ability to work with frequent interruptions
  • Advanced troubleshooting capabilities
  • Excellent customer service skills
  • Problem-solving ability
  • Working knowledge of standard and non-standard applications
  • Excellent communication skills, written and oral
  • Willingness and aptitude to learn new technology

Required Education: Associates degree
Required Experience: 1-2 years related experience
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

The jobs posted here are open to those who are in alignment with our charter, creed, mission statement, and general policies.

Bob Jones University does not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status.  SC Anti-Discrimination Poster

Clery Act Campus Security and Safety Report—In compliance with Federal Public Law 101-542, Title II, "Crime Awareness and Campus Security Act of 1990," Bob Jones University provides campus safety and security information, which is made available to all currently enrolled students, employees, applicants for admission, and prospective employees upon request. https://www.bju.edu/disclosure/clery.pdf

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