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Full-Time

Manager, IT Business Services

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POSITION SUMMARY:  This position is responsible for leading the Business Services teams within IT.  This includes Program Management Office, Service Desk, and Vendor Management Office.  The role is a key leadership role for delivering high value services to the BJU organization.  Duties include day to day management of the teams, employee development, and assisting the IT Management team with continued development of services. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Develop strong customer service practices and procedures. 
  • Oversee training for service technicians. 
  • Provide directional guidance to Service Desk supervisor
  • Assist with forming strategic direction for all teams
  • Develop the IT program management methodology including the processes, standards, templates, and metrics for projects.
  • Develop guidelines and templates for business case and risk analyses.
  • Provide training and coaching on project management methodology.
  • Develop guidelines and templates for project reporting, monitoring, and control.
  • Oversee the process offered to business units throughout BJU to request and initiate projects.
  • Provide information on requested projects to the IT Steering Committee, including business cases, risk analyses and resources availability.
  • Oversee and monitor business analysis processes for projects that involve IT.
  • Provide training and coaching in constructing business cases to the BJU enterprise at large.
  • Provide training and coaching in process analysis and creation both within projects, vendor management, and IT.
  • Proactively monitor the status of all ongoing IT Projects and communicate it in summary form to management and executives.
  • Ensure compliance with project documentation guidelines and maintain a central project documentation repository.
  • Establish program management processes, standards, templates, and metrics to be followed by IT program managers.
  • Maintain focus on emerging project management trends and best practices incorporating findings as appropriate into the IT project management methodology.
  • Assist with guidance and oversight for managing the IT Budget.
  • Assist IT senior management with building proposed budgets annually.
  • Build, maintain, and implement processes and practices in the following areas: contract review, vendor management, and IT finance. 
  • Oversee the continual professional development of staff.
  • Other duties as assigned by supervisor

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Demonstrate competence in project management theory, tools, and techniques.
  • Demonstrate understanding of program management concepts and implementation techniques.
  • Demonstrate understanding of IT Governance and project portfolio management concepts, processes, and business justification techniques.
  • Demonstrate understanding of requirements gathering techniques.
  • Demonstrate knowledge of common corporate business functions.
  • Learn new concepts quickly, applying depth and breadth of current skills in analyzing new opportunities or problem areas.
  • Identify risk areas and proactively determine appropriate mitigation strategies.
  • Demonstrate strong interpersonal, communication, and presentation skills.
  • Prepare and effectively deliver presentations and training sessions.
  • Demonstrate strong communication skills, written and oral.
  • Display ability to facilitate meetings.
  • Build and maintain effective working relationships with all levels of management and staff.
  • Work effectively in a team environment.
  • Demonstrate self-motivation and the ability to work independently.
  • Demonstrate ability to multi-task.
  • Display strong technical/functional understanding of project management tool sets.
  • Display strong technical/functional understanding of Microsoft Project.
  • Basic understanding of general ledgers, budgets, and accounting principles

Required Education: Bachelor's Degree
Required Experience: One to years related experience
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

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