POSITION SUMMARY: Work with BJU Press materials to implement them in a digital environment and provide technical support ot BJU Press customers.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Prepare and upload new content received from BJU Press Digital Production & Distribution and other departments to online platforms.
- Maintain content of online platforms including making necessary revisions to online files, renaming and reorganizing content.
- Prepare files from Content Development for eTextbooks.
- Provide technical support for BJU Press products via phone/email to homeschool and Christian school users.
- Assist in design and testing of new technologies.
- Support Highfive video conferencing.
- Assist with writing guidelines and manuals on digital products for BJU Press employees and customers.
- Train BJU Press employees to use software for projects and products.
- Communicate new developments of online platforms to other departments and customers.
- Maintain knowledge of BJU Press products and services as well as educational philosophy and method.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent oral and written communication skills, especially in the area of explanation and description
- Problem-solving ability in the area of computer programs and performance
- Technical aptitude--able to infer connections between various applications, programs, and operating sytsems
- Ability to relate well with people
- Ability to work in a team environment
- Self-motivated to grow and learn
- Experience with solving computer-related problems preferred
- Experience with PC, Mac, iOS, and Android devices preferred
- Homeschool or Christian school experience a plus
Required Education: Bachelor's Degree
Required Experience: One to two years related experience
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