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Full-time, BJU, Inc., Benefitted

IT Support Center Technician

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POSITION SUMMARY: The IT Support Center Technician will provide Tier 1 and Tier 2 technology support for BJU, Inc. employees’ computers, applications, printers, and phones and assure users’ needs are addressed. This employee will assist the supervisor with the scheduling of students and the assigning/completion of their work and will continually seek ways to improve end user experiences with supported technologies.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Provide solutions to user issues with computer hardware, network, printers and software
  • Answer customer calls to the IT Support phone line and provide assistance
  • Provide onsite assistance with setup and troubleshooting of customer equipment
  • Research and recommend technical solutions to challenges as they arise
  • Maintain documentation about issues and solutions
  • Continually improve user experiences with all supported technologies
  • Assist with the training and oversight of student technicians
  • Communicate in a timely and professional manner
  • Other duties as assigned by supervisor

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to lead others
  • Ability to work with frequent interruptions
  • Ability to take initiative in solving problems
  • Knowledge of operating system platforms such as Windows and Apple
  • Basic knowledge of LAN, hubs, switches and network configuration
  • Some experience in technical computer support
  • Ability to interface with users and discuss issues in language that users will understand
  • Knowledge of computer hardware and software components
  • Working knowledge of basic office and non-standard applications
  • Troubleshooting capabilities
  • Excellent communication skills, written and oral
  • Ability and willingness to learn new technologies

#LI-Onsite

Required Education: High School diploma or GED
Required Experience: 1-2 years related experience
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

The jobs posted here are open to those who are in alignment with our charter, creed, mission statement, and general policies.

BJU, Inc. and BJU Education Group do not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status.  SC Anti-Discrimination Poster

Clery Act Campus Security and Safety Report—In compliance with Federal Public Law 101-542, Title II, "Crime Awareness and Campus Security Act of 1990," Bob Jones University provides campus safety and security information, which is made available to all currently enrolled students, employees, applicants for admission, and prospective employees upon request. https://www.bju.edu/disclosure/clery.pdf

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