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Full-time, BJU Education Group, Benefitted

Homeschool Associate - Customer Account Services

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POSITION SUMMARY: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused, provides a pleasant work environment, and offers some schedule flexibility. The Customer Account Services Team assists both homeschool and conventional school customers with their accounts. There is opportunity for cross-training and working on projects with the entire Business Office Team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Contact customers who have past due accounts by telephone, email, and mail.
  • Negotiate payment arrangements with customers based on their financial situations.
  • Answer inbound calls and make outbound calls.
  • Answer questions and resolve problems regarding credit cards.
  • Respond to customer inquiries regarding account terms, invoices, credit memos, payments, account statements, and sales tax exemptions.
  • Verify new accounts to determine customer types.
  • Process credit applications and set account credit limits.
  • Communicate effectively with customers and sales team.
  • Assist in productivity improvement.
  • Be flexible to change tasks as needed.
  • Cross-train to assist other team members.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of general office accounting practices
  • Ability to act with propriety and maintain confidentiality of customer and business information
  • Good telephone manners
  • Good verbal and written skills
  • Flexibility to switch tasks when needed
  • Ability to build relationships with other BJU Press departments
  • Ability to work independently when needed
  • Ability to communicate effectively with others
  • Ability to adapt to changes
  • Organizational skills and accuracy with numbers and details

Computer Skills

  • Microsoft Excel
  • Microsoft Word
  • Recommended: Good computer skills, ability to learn cloud-based software programs
  • Recommended: Experience using Teams is preferred, but can be trained

Required Education: Associates Degree
Required Experience: Degree may be substituted with experience in working environment with multiple business office functions.
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

The jobs posted here are open to those who are in alignment with our charter, creed, mission statement, and general policies.

BJU, Inc. and BJU Education Group do not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status.  SC Anti-Discrimination Poster

Clery Act Campus Security and Safety Report—In compliance with Federal Public Law 101-542, Title II, "Crime Awareness and Campus Security Act of 1990," Bob Jones University provides campus safety and security information, which is made available to all currently enrolled students, employees, applicants for admission, and prospective employees upon request. https://www.bju.edu/disclosure/clery.pdf

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