Home Education Services Technical Support Coordinator

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Position Summary: As the Home Education Services Technical Support Coordinator, you will provide support for the Academy of Home Education, Testing Center, and Testing & Evaluation. Your workday may include anything from interfacing with vendors to first line hardware support. In providing support, you will also gather and communicate requirements for system updates as well as learn and train the departments when updates or new software is implemented. In between these tasks, you will also assist with processing and repairing testing materials as they circulate through inventory.


  • Assist with ongoing support and IT development for all three departments.
  • Interface with IT support from scoring software vendors in Testing & Evaluation.
  • Coordinate IT support with various test service providers in Testing Center.
  • Providing first line support of all scanners, printers and hardware in all three departments.
  • Troubleshoot various IT/hardware issues within all three departments.
  • Oversee scoring, data warehouse maintenance, all testing of future eCommerce developments.
  • Coordinate any IT updates provided by IT and communicate with departments regarding transitions via updates.
  • Interface with technical support staff in schools regarding the online testing option.
  • Preparing test booklets for recirculation.
  • Assisting customers via phone.


  • Thorough understanding of BJU Press Testing systems, procedures, and IT needs
  • Practical understanding of a programming mindset
  • eCommerce understanding and experience
  • Basic understanding of HTML & CSS markup
  • Basic understanding of scripting languages preferred
  • Strong computer aptitude
  • Good written, verbal communication, and interpersonal skills
  • Ability to communicate with IT programmers, tech support, vendors/suppliers, and sometimes tech support for customers
  • Ability to troubleshoot software problems and printer problems
  • Understanding of and troubleshooting experience with Windows, macOS, iOS, Chrome OS
  • Supportive of homeschooling
  • Experience with cCommerce
  • Experience trouble-shooting for Windows, macOS, iOS, and Chrome OS
  • Training or experience in education, IT support, and/or homeschooling is beneficial


  • Microsoft Word, Excel, Access, PowerPoint
  • Adobe Acrobat Pro
  • A+ Certification and Network Certification beneficial

BJU Press Employment Overview

Required Education: Bachelor's Degree Required
Required Experience: One to two years related experience preferred
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1430 Wade Hampton Blvd., Suite 211A   |   Greenville, SC 29609 (864) 546-4600

The jobs posted here are open to those who are in alignment with our creed and general policies.

BJU Education Group does not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status. SC Anti-Discrimination Poster

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