Full-time, BJU, Inc., Benefitted

Director of Retail Operations

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Position Summary: Lead and support the Retail Operations managers in setting direction, overseeing recruitment, training, scheduling, coaching, and performance evaluation of employees. Ensure clarity in job expectations, adherence to policies, and drive efficiency and profitability.


  • Teach, facilitate and coach managers to execute CFO-approved strategic plans, including guidance in annual  planning process, and continual review of progress toward each goal and objective
  • Full and frequent communication of all relevant information between the CFO and DRO
  • Directs Retail departments to achieve organizational goals and financial accountability
  • Meets regularly with retail managers in their department to wander, observe, discuss detailed operational plans, and facilitate continual improvement. Holds managers accountable for measurable results
  • Develop and establish policies and objectives consistent with those of the organization to ensure efficient operation of individual departments
  • Work with the management team to build a comprehensive vision for successful customer service and support for the organization.
  • Serve as liaison (Client) to contract food service provider to ensure provider meets expectations for food serviceplan, retail locations and catering.
  • Manage contracts for services  including vending, textbooks, beverage and copiers


  • Knowledge of current technological developments/trends in area of expertise
  • Ability to communicate with and understand the requirements of professional staff in area of specialty
  • Ability to interpret, adapt, and apply guidelines and procedures
  • Ability to develop financial plans and manage resources
  • Skill in budget preparation and fiscal management
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
  • Ability to manange contracts with outsourced vendors
  • Knowledge of organizational structure, workflow, and operating procedures
  • Knowledge of business practices and procedures
  • Skills in the utilization of organizational management principles, methods, and techniques
  • Employee development and performance management skills
  • Bachelor's degree
  • Five or more years related experience


Required Education: Bachelors degree
Required Experience: 5+ years related experience
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

The jobs posted here are open to those who are in alignment with our charter, creed, mission statement, and general policies.

BJU, Inc. and BJU Education Group do not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status.  SC Anti-Discrimination Poster

Clery Act Campus Security and Safety Report—In compliance with Federal Public Law 101-542, Title II, "Crime Awareness and Campus Security Act of 1990," Bob Jones University provides campus safety and security information, which is made available to all currently enrolled students, employees, applicants for admission, and prospective employees upon request. https://www.bju.edu/disclosure/clery.pdf

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