POSITION SUMMARY: Do you like to use your personal experience as a school teacher or a homeschooler to encourage others? BJU Press customer service may the place for you! As a Curriculum Support Specialist, you will be able to communicate with our customers via the phone, email, and live chat. You will provide help with ordering, returns/refunds, technical assistance, and moral support as well. The goal of Customer Services is to provide excellent assistance to our customers and find solutions that will help them get back to what they want to do; educate their student. This position is located in Greenville, SC. Fulltime and part-time opportunities.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Sales
- Account management
- Order placement
- Problem resolution
- Academic advising
- Experience homeschooling or classroom education preferred
- Education degree helpful, but not required
- Customer service/Customer Relationship Management experience
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Communication (oral and written) skills
- Customer Relationship Management skills
- Keyboarding skills
- Detail-oriented
- Problem-solving skills
- Ability to multi-task
- Ability to remain calm and pleasant under pressure
- Knowledge of BJU Press products and services a plus
An applicant for a position in the Bob Jones University group — Bob Jones University, Bob Jones Academy or BJU Press — must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support the group’s positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible-believing church which holds orthodox theology. Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, worldclass education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ.
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Required Education: High School diploma or GED
Required Experience: 1-2 years related experience
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