IT Business Services Supervisor

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Position Summary: Responsible for leading the Program Management Office in the development, documentation, implementation, and maintenance of project portfolio, project management processes, standards, templates, and metrics. Provide training and coaching in project and process management to both ad hoc and full-time project managers within IT. Ensure consistency of project processes across the IT departments and oversee compliance with processes, standards, and metrics.  Additionally, responsible for leading the Vendor Management Office in the development, documentation, implementation of processes and standards related to management of vendors and contracts involving BJU.  Providing oversight into IT Finance which includes management of IT procurement, budget oversight, and budget preparation.


  • Develop the IT Program Management Methodology including the processes, standards, templates, and metrics for projects.
  • Develop guidelines and templates for business case and risk analysis.
  • Provide training and coaching on project management theory and Project Management Methodology.
  • Train users on the software tool(s) that support the project management functions.
  • Develop guidelines and templates for project reporting, monitoring, and control.
  • Oversee the process offered to business units throughout BJU to request and initiate projects.
  • Provide information on requested projects to the IT Steering Committee, including business cases, risk analyses and resources availability.
  • Oversee and monitor business analysis processes for projects that involve IT.
  • Provide training and coaching in constructing business cases to the BJU enterprise at large.
  • Provide training and coaching in process analysis and creation both within projects, vendor management, and IT.
  • Proactively monitor the status of all ongoing IT Projects and communicate it in summary form to management and executives.
  • Ensure compliance with project documentation guidelines and maintain a central project documentation repository.
  • Establish program management processes, standards, templates, and metrics to be followed by IT program managers.
  • Maintain focus on emerging project management trends and best practices incorporating findings as appropriate into the IT Project Management Methodology.
  • Assist with guidance and oversight for managing the IT Budget
  • Assist IT senior management with building proposed budgets annually
  • Build, maintain, and implement processes and practices in the following areas: contract review, vendor management, and IT finance.
  • Oversee the continual professional development of staff
  • Provide guidance and training necessary to allow employees to continually develop skill sets required for their positions.
  • Other duties as assigned by supervisor


  • Demonstrate competence in project management theory, tools, and techniques.
  • Demonstrate understanding of program management concepts and implementation techniques.
  • Demonstrate understanding of IT Governance and project portfolio management concepts, processes, and business justification techniques.
  • Demonstrate understanding of requirements gathering techniques.
  • Demonstrate knowledge of common corporate business functions
  • Learn new concepts quickly, applying depth and breadth of current skills in analyzing new opportunities or problem areas.
  • Identify risk areas and proactively determine appropriate mitigation strategies.
  • Demonstrate strong interpersonal, communication, and presentation skills.
  • Prepare and effectively deliver presentations and training sessions.
  • Demonstrate strong written communication skills.
  • Display ability to facilitate meetings.
  • Build and maintain effective working relationships with all levels of management and staff.
  • Work effectively in a team environment.
  • Demonstrate self-motivation and the ability to work independently.
  • Demonstrate ability to multi-task.
  • Display strong technical/functional understanding of project management tool-sets.
  • Display strong technical/functional understanding of Microsoft Project.
  • Basic understanding of general ledgers, budgets, and accounting principles

Required Education: Bachelor's Degree
Required Experience: One to two years related experience
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