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Full-Time

University Telephone Receptionist

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POSITION SUMMARY: The University Telephone Receptionist is responsible to assure all callers, who call the University’s main incoming telephone lines, and request assistance receive the help they need; to maintain all documentation necessary for to perform these duties; maintain electronic telephone listings on the BJU intranet; and to monitor the Switchboard queue in the IT Service Management (ITSM) tool.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Respond to all mainline telephone requests for assistance
  • Maintain all telephone receptionist documentation including Switchboard manual, Switchboard wiki and training manual
  • Assure that all operator helps are current and accurate
  • Serve as a resource for student operators
  • Notify operators of any changes to Switchboard documentation, resources or processes
  • Maintain Campus Directory departmental and personnel listings for the BJU intranet
  • Interface with Constituent Services to manage requests for telephone information in CRM application and online electronic directory
  • Create, document and implement process improvement for improved efficiency and customer service in all areas of Switchboard
  • Monitor the Switchboard queue in the ITSM tool
  • Resolve customer issues in the Switchboard queue or assign them to the appropriate person to responded resolve
  • Respond to Switchboard customer requests in the ITSM tool
  • Monitor Switchboard email account to resolve and respond to all requests or forward to appropriate department
  • Train new student operators
  • Handle all callers in a friendly, professional and courteous manner
  • Assure all Switchboard shifts are covered
  • Apply standards of excellence in all interactions with the University constituency
  • Administrative duties as assigned
  • Other duties as assigned by supervisor

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to anticipate needs and propose effective solutions
  • Exceptional customer service skills
  • Strong written and verbal communication skills
  • Ability to remain calm in difficult situations
  • Ability to respond well with a calm, efficient, kind attitude that will encourage confidence in BJU
  • Attention to detail
  • Ability to work with frequent interruptions
  • Willingness to learn and adapt

Required Education: High School Diploma
Required Experience: 1-2 years
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

The jobs posted here are open to those who are in alignment with our charter, creed, mission statement, and general policies.

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