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Full-Time

Press Testing Results Coordinator

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Position Summary: Create, download, and post test results using varied scoring software. Evaluate damaged return materials and bill for damaged or missing test materials; communicate with customers about those damaged/missing items. Assist in a variety of office responsibilities such as data entry, mailings, processing of test materials, interpretation of test results, preparing test booklets for re-circulation, preparing documents for scoring, and general customer service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Provide telephone and electronic customer support
  • Review damaged materials returned by customers to determine liability; assign appropriate charges and communicate with involved parties
  • Coordinate with billing coordinator regarding outstanding payments that are due
  • Submit claims to shipping providers and assist customers with documentation for placing claims themselves
  • Update shipment information to record student information for scoring, adding notes about damages or other issues
  • Generate score reports according to specified criteria
  • General office duties
  • Regular computer usage
  • Schedule tests, process results, and perform general office duties for onsite testing center and remote online testing
  • Inspect and restore test booklets to reusable condition where possible

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Naturally detail-oriented
  • Strong typing skills; able to make clear but succint notes
  • Good communication and interpersonal skills
  • Ability to sense the mood of the person on the other end of the communication and adapt approach as needed
  • Flexible/prone to remain calm under pressure; able to make wise spontaneous decisions
  • Willingness to work as a team player, doing whatever task is needed
  • Supportive of homeschooling and testing
  • Comfortable with technology and good manual dexterity
  • Occasionally bend, lift, reach above shoulder, squat or kneel, stand, and walk
  • Training or experience in education and/or homeschooling is beneficial.

Required Education: Bachelor's Degree
Required Experience: No prior experience necessary
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1700 Wade Hampton Blvd.   |   Greenville, SC 29614 864.242.5100 Ext. 3003

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