Front Office Product Support Specialist

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POSITION SUMMARY:  Assist Content Development and Editorial Services staff members with various office tasks.


  • Cover front desk, including assisting visitors and delivery personnel.
  • Answer phones.
  • Write and proofread letters sent on Press letterhead, including customer responses.
  • Route customer letters and responses monthly.
  • Serve as Building Representative, including communication with Facilities, ordering furniture and supplies, maintaining furniture inventory records, and requesting IPRs (Initial Project Requests).
  • Serve as Safety Coordinator, making sure employees are compliant with policies in the case of any injuries at work.
  • Maintain organizational charts and floor plans.
  • Handle confidential personnel records and correspondence.
  • Communicate with departments via email regarding announcements, upcoming events, etc.
  • Prepare NetSuite orders.
  • Sign for and deliver packages.
  • Pick up mail at drop off and distribute it as designated.
  • Prepare and scan reimbursement requests for Accounts Payable.
  • Prepare check requests for Business Office.
  • Maintain information on and request keys and building door access for employees.
  • Arrange visitor tours and inform employees of upcoming tours (including VIP tours scheduled by Marketing).
  • Make conference, vehicle, flight, and other travel arrangements for employees as needed; organize expense and time reports upon employees' return.
  • Maintain subscriptions.
  • Order calendars each year.
  • Collect, record, and submit photocopy funds monthly.
  • Develop procedures and maintain schedules for weekly prayer meetings, break room upkeep, JourneyForth lending library, and break room sign-up sheet.
  • Plan and carry out social activities--e.g., Christmas Superbreak, Summer Superbreak, retirement parties, annual Awards Program, etc.
  • Provide proofreading services for Editorial (if qualified) as time allows.
  • Take meeting notes and distribute when requested.
  • Create new employee workstation name tags.


  • Neat, professional personal appearance and friendly demeanor
  • Organizational skills
  • Phone, letter, and email etiquette (oral and written communication skills)
  • Ability to pass Editorial proofreading test (desired, not required)
  • People skills
  • Computer skills
  • Calmness under pressure
  • Ability to multitask and prioritize others' needs and requests
  • Ability to follow detailed directions
  • Self-motivated
  • Assist Director of Content Development and Senior Manager of Editorial Services with other tasks as needed

Required Education: Associate's Degree
Required Experience: One to two years related experience
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1430 Wade Hampton Blvd., Suite 211A   |   Greenville, SC 29609 (864) 546-4600

The jobs posted here are open to those who are in alignment with our creed and general policies.

BJU Education Group does not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status. SC Anti-Discrimination Poster

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