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Full-Time

Customer Account Services Analyst

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POSITION SUMMARY:  Communicates with customers regarding billings, payments, credit, and sales tax exemptions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Contacting customers who have past due amounts, by telephone, email, mail, or fax
  • Drafting and sending collection letters
  • Negotiating payment arrangements with customers based on their financial situation
  • Answering inbound toll-free phone calls
  • Answering questions and resolving problems regarding credit card payment plans
  • Researching as needed and responding to customer inquiries regarding terms of sale, invoices, credit memos, payments, account statements, and sales tax exemptions
  • Verifying new customers to determine customer type
  • Processing credit applications and setting credit limits for new customers
  • Reviewing credit limits annually
  • Responding to requests for credit references from other companies
  • Performing customer account maintenance
  • Cross-training to enable assisting in other BJU Press Business Office functions
  • Communicating effectively at all levels and with customers and sales team
  • Performing various accounting functions of the BJU Press Business Office
  • Assisting in improving productivity
  • Reconciling accounts in preparation for annual audit

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of general office accounting practices
  • Ability to act with propriety and maintain confidentiality of customer and business information
  • Good telephone manners
  • Good verbal and writing skills
  • Flexibility to switch tasks when needed
  • Ability to build relationships with other BJU Press departments
  • Ability to work independently when needed
  • Ability to communicate effectively with others
  • Ability to adapt to changes
  • Organizational skills and accuracy with numbers and details
  • Degree may be substituted with experience in working environment with multiple functions in business office

Required Education: Bachelor's degree
Required Experience: One to two years related experience
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1430 Wade Hampton Blvd., Suite 211A   |   Greenville, SC 29609 (864) 546-4600

The jobs posted here are open to those who are in alignment with our creed and general policies.

BJU Education Group does not discriminate on the basis of race, color, sex, age, national origin, protected disability, or veteran status. SC Anti-Discrimination Poster

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